Micro · Individual Stub 1983
Emotional Labor and the Managed Heart
감정노동 이론
A seminal sociology of work theory demonstrating how service employees are required to induce or suppress feelings to sustain the outward countenance that produces the proper state of mind in others.
| Field | Sociology · Management |
|---|---|
| Level of analysis | Micro · Individual |
| Paradigm | Symbolic Interactionism Critical Theory |
| Key figures | 👤 Arlie Russell Hochschild (앨리 러셀 훅실드) |
| Year | 1983 |
Key Claims
Arlie Hochschild conceptualized ‘Emotional Labor’ as the commercial management of feeling to create a publicly observable facial and bodily display. In post-industrial service economies, emotional management is co-opted for corporate profit, resulting in personal alienation and burnout.
Further Reading
- Hochschild, A. R. (1983). The Managed Heart: Commercialization of Human Feeling. University of California Press.
Related theories 2개
Micro · Individual Stub 1959
Dramaturgical Analysis
드라마투르지
A foundational theoretical framework in sociology addressing Dramaturgical Analysis at the micro level of analysis.
Meso · Groups & Organizations Stub 1972
Theory of Habitus
아비투스 이론
A foundational theoretical framework in sociology addressing Theory of Habitus at the meso level of analysis.